Returns / Shipping / Payments

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RETURNS & EXCHANGES

We want you to love what you ordered.

ONLINE ORDERS

Return window: 15 days from receipt

Send returns to: 3687 Sacramento St, San Francisco, CA 94118

Items must be unworn, unaltered, unwashed, with all original tags and security tags attached. Include the original packaging, garment bag, and a copy of your receipt. Refunds are issued to the original form of payment once your return is approved. The customer is responsible for all return shipping costs. Shipping charges are non-refundable.

⚠ FINAL SALE — No returns or exchanges

Special orders, sale items, beauty, home goods, and all accessories: jewelry, belts, handbags, hats, sunglasses, scarves, swimwear, hosiery, and lingerie.

IN-STORE PURCHASES

Return window: 10 days with Items must be unworn, unaltered, unwashed, with all original tags attached. Include the original packaging, and/or garment bag.

Store credit or exchange only. Refunds are not accepted unless otherwise approved. Same final sale categories apply.

SHIPPING RATES

Standard Ground — $10

3-Day Air — $25

2-Day Air — $40

Overnight — $60

Standard orders ship within 2 business days. Expedited orders placed before 2pm PST Monday–Friday ship the same day. Orders placed after 2pm ship the following business day.

To request signature confirmation or insurance, call 415-754-5310.

UPS does not deliver to PO Box or APO/FPO addresses.

LOST OR DAMAGED ORDERS

The purchaser is responsible for lost or damaged goods. All claims must be filed directly with UPS.

Questions? Email hello@shopmcmullen.com

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